17) Why is it beneficial for managers to master the strategic analysis of operating income?
18) Why is it important for managers to further analyze the changes in operating income?
19) In which step of the five-step decision-making framework does a manager realize that strategy choice depends on resolving whether the company can add value to its customers that its competitors
cannot
and whether the organization can develop needed internal capabilities to add value to the firm?
A) Step 1: Identify the Problem and Uncertainties.
B) Step 2: Obtain Information.
C) Step 3: Make Predictions About the Future.
D) Step 4: Make Decisions by Choosing Among Alternatives.
E) Step 5: Implement the Decision, Evaluate Performance, and Learn.
20) In which step of the five-step decision-making framework does a manager develop a customer preference map and gather data on the internal capabilities of the company?
A) Step 1: Identify the Problem and Uncertainties.
B) Step 2: Obtain Information.
C) Step 3: Make Predictions About the Future.
D) Step 4: Make Decisions by Choosing Among Alternatives.
E) Step 5: Implement the Decision, Evaluate Performance and Learn.
21) In which step of the five-step decision-making framework does a manager conclude he/she
cannot
develop new and innovative products in a cost-effective way?
A) Step 1: Identify the Problem and Uncertainties.
B) Step 2: Obtain Information.
C) Step 3: Make Predictions About the Future.
D) Step 4: Make Decisions by Choosing Among the Alternatives.
E) Step 5: Implement the Decision, Evaluate Performance and Learn.
22) In which step of the five-step decision-making framework does a manager decide to follow a cost-leadership rather than a product-differentiation strategy?
A) Step 1: Identify the Problem and Uncertainties.
B) Step 2: Obtain Information.
C) Step 3: Make Predictions About the Future.
D) Step 4: Make Decisions by Choosing Among the Alternatives.
E) Step 5: Implement the Decision, Evaluate Performance and Learn.
23) In which step of the five-step decision-making framework does a manager compare actual performance to targeted performance on the balanced scorecard?
A) Step 1: Identify the Problem and Uncertainties.
B) Step 2: Obtain Information.
C) Step 3: Make Predictions About the Future.
D) Step 4: Make Decisions by Choosing Among the Alternatives.
E) Step 5: Implement the Decision, Evaluate Performance and Learn.