164.Define nonfinancial performance measures. What are they used for and what are some common examples? 165.The following are inputs and outputs to the help desk: operator training number of...

164.Define nonfinancial performance measures. What are they used for and what are some common examples?

165.The following are inputs and outputs to the help desk:

operator training

number of calls per day

maintenance of computer equipment

number of operators

number of complaints

Identify whether each is an input or an output to the help desk.