160) What is the most profound way in which e-commerce and the Internet has changed the relationship between companies and their customers? Support your answer.
161) List and describe at least five different Internet business models. Which of these models do you think is the most risky for a dot-com business? Support your answer.
162) "Knowledge increases exponentially" is a phrase with which we are all familiar. How does this concept apply to electronic business and the emergence of the digital firm? Support your contentions.
163) Describe the use of personalization in e-commerce. What business value does personalization have?
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