16. What do you mean by marketing resource management? 17. What is segment and list management? 18. What do you mean by call center management? 19. How does CRM help in campaign management? 20. What...

16. What do you mean by marketing resource management?

17. What is segment and list management?

18. What do you mean by call center management?

19. How does CRM help in campaign management?

20. What is Internet telephony?

21. What is field service management?

22. How does CRM help trade promotion management?

23. What do you mean by lead management?