159) ________ uses many of the same data, tools, and systems as customer relationship management to enhance collaboration between a company and its selling partners.
160) ________ software deals with employee issues that are closely related to CRM, such as setting objectives, employee performance management, performance-based compensation, and employee training.
161) The ________ measures the number of customers who stop using or purchasing products or services from a company.
162) Supply chain management systems require multiple organizations to ________ information and business processes.
163) Some firms experienced enormous operating problems and losses when they first implemented enterprise applications because they did not understand how much organizational ________ was required.
164) ________ consists of a set of interdependent software modules that support basic internal business processes for finance and accounting, human resources, manufacturing and production, and sales and marketing.
165) The ________ is a network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers.
166) In a(n) ________
strategy, components arrive exactly at the moment they are needed, and finished goods are shipped as they leave the assembly line.
167) ________ is used to determine how much product a business needs to make to satisfy all of its customers' demands.
168) With new flows of information made possible by Web-based tools, supply chain management can more easily follow a(n) ________ model.