15) A(n) ________ refers to a content structure employed by Enterprise social networks (ESNs) that emerges from the processing of many user tags.
A) heteronomy
B) agronomy
C) folksonomy
D) cytotaxonomy
16) Enterprise social networks (ESNs) use outward-facing social media platforms like Facebook and Twitter.
17) Using enterprise social networks (ESNs), employees can bypass managers and post ideas directly for the CEO to read.
18) What is an enterprise social network (ESN)?
19) The process of creating value from intellectual capital and sharing that knowledge with employees, managers, suppliers, customers, and others who need it is called ________.
A) knowledge management
B) value engineering
C) knowledge engineering
D) earned value management
20) Knowledge management can improve the effectiveness and efficiency of a process.
21) Expert systems came into existence long after the use of social media and the Internet.
22) What is knowledge management? How does it benefit an organization?