134) A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself.
135) The most common form of IT-enabled organizational change is ________.
136) ________ of procedures is the streamlining of standard operating procedures.
137) A more powerful type of organizational change is ________, in which business processes are analyzed, simplified, and redesigned.
138) ________ management is the process of streamlining business procedures so that documents can be moved easily and efficiently.
139) One of the most important strategic decisions that a firm can make is not deciding how to use information systems to improve business processes but rather understanding what business processes need ________.
140) The majority of ________ projects do not achieve breakthrough gains in business performance because the organizational changes are often very difficult to manage.
141) ________ is primarily a one-time effort, focusing on identifying one or two strategic business processes that need radical change.
142) ________
is
a concept that makes quality control a responsibility to be shared by all people in an organization.
143) ________ is a specific measure of quality, representing 3.4 defects per million opportunities.