124) Knowledge residing in the minds of employees that has not been documented is called ________.
125) Knowledge that has been documented is called ________.
126) ________ refers to the set of business processes developed in an organization to create, store, transfer, and apply knowledge.
127) The ________ knowledge management systems sought to build corporate repositories of documents, reports, presentations, and best practices.
128) Once they are discovered, documents, patterns, and expert rules must be stored so they can be ________ and used by employees.
129) ________ technology seems to have created a deluge of information and knowledge.
130) Knowledge that is not ________ and applied to the practical problems facing firms and managers does not add business value.
131) ________ are informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests.
132) There are essentially three major types of knowledge management systems: enterprise-wide knowledge management systems, knowledge work systems, and ________.
133) ________ are general-purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge.