ACC 4230Operational Audit Report RequirementsSpring 2023The objective of this project is to perform an operational audit and to prepare a report for that audit. An operational audit report is...

1,200 words required for this assignment


ACC 4230 Operational Audit Report Requirements Spring 2023 The objective of this project is to perform an operational audit and to prepare a report for that audit. An operational audit report is typically prepared by an entity’s internal audit department for management. The subject of your operational audit will be the customer service at a fast-food restaurant (Note: DO NOT attempt to use a full-service restaurant or a bar). Your assignment will consist of the following: 1) Preparing a detailed audit program for your operational audit based on your research about customer service expectations for the fast-food restaurant. 2) Visiting the fast-food restaurant to conduct your operational audit. 3) Preparing your operational audit report. The assignment you submit will consist of two parts: A) Your audit program B) Your operational audit report which should contain the following sections: 1) An Executive Summary for the operational audit (one paragraph). 2) A statement of the objective of the operational audit. 3) A section describing the scope of this operational audit. (Be sure to include the date and time of your visit in this section.) 4) A section describing the background of the entity. Describe the size of the restaurant chain, when and where it was founded, expectations for customer service, etc. (Be sure to cite your sources for this information.) 5) A section summarizing your findings with a detailed list of each deficiency you noted. Each deficiency should be accompanied by a recommendation for correction or improvement of the deficiency (e.g., “Finding #1… Recommendation #1…”). Your report should contain a minimum of three deficiencies. 6) An appendix labelled “Appendix 1” which contains a scanned copy of the receipt for your visit to the restaurant. Your grade for this assignment will reflect the thoroughness and appropriateness of the audit program that you prepare as well as the content of your operational audit report. Part (B) of the assignment should be double-spaced. The two parts of your assignment, (A) and (B), should be contained in one MS Word file which you will upload to the Pilot Dropbox. As per the syllabus, the report should be approximately 1,200 words. Note: Your assignment will also be graded based on the clarity and form of your writing. Be sure to use proper grammar and spelling. Projects submitted late will be substantially penalized. DUE DATE: Must be submitted to Pilot’s Dropbox by the beginning of class on Thursday, March 16.