12. The acronym VOC refers to the voice of the ____________ . XXXXXXXXXXCompetitor Customer Client Consultant 13. Which of the following terms represents the characteristics or specifications of the...

12.
The acronym VOC refers to the voice of the ____________ .



Competitor

Customer

Client

Consultant

13.

Which of the following terms represents the characteristics or specifications of the product or service necessary to meet the needs and wants of the customer.

Critical to Quality, CTQ

Voice of Client, VOC

Product or Service Requirements, PSR

Process Capability Standards, PCS