11.Which of the following can be used to prioritize training needs by assessing the areas in which the largest number of employees require training?
a.Task inventories
b.Ability inventories
c.Performance analysis
d.Job analysis
12.Which of the following activities should be carried out once a firm has identified training needs?
a.Specify trainer requirements
b.Specify organizational needs
c.Specify training objectives
d.Specify ability requirements
13.All but which of the following methods can be used to maintain a trainee’s attention during a training program?
a.Use a variety of methods like cases and role plays.
b.Use long lectures and periods of passivity.
c.Use learner experience as the basis for examples and applications.
d.Use voice inflection.
14.____ is essential to effective learning because it strengthens the stimulus-response bond.
a.Attention
b.Practice
c.Evaluation
d.Feedback
15.____ refers to practice divided into segments or sessions.
a.Distributed practice
b.Divided practice
c.Massed practice
d.Segmented practice
16.____ is akin to cramming for an exam the night before it is given.
a.Distributed practice
b.Massed practice
c.Whole practice
d.Absorption practice
17.Which of the following training method involves one employee showing a newer one the skills and tasks that are needed for the job?
a.On-the-job training
b.Job instruction training
c.Role-playing
d.Behavior modeling
18.A successful OJT program should include all but which of the following?
a.List all the information/skills the trainees need to learn.
b.Set learning objectives.
c.Limit the employee’s opportunity to practice the tasks.
d.When demonstrating a task, the worker should explain the hows and whys to the trainee.
19.A(n) ____ program involves the trainer first explaining and demonstrating the task, and then allowing the trainees to perform it one step at a time.
a.JIT
b.OJT
c.JAG
d.AOL
20.The step-by-step listing of how a job should be performed, which is the first activity in the development of JIT program, is called:
a.job preview.
b.job breakdown.
c.job description.
d.job profile.