11.The focus of Hackman and Oldham’s job characteristics model involves creating a good match between a person and his or her job.
12.Job enlargement refers to adding more jobs at the same level of responsibility and skill to a department.
13.Cross-training is training employees in more than one job or in multiple skills so that they
14.Job analysis is a systematic process used to identify and describe the important aspects of a job and the characteristics a worker needs to perform the job well.
15.Job tasks are written descriptions of the duties and responsibilities of the job itself.
16.A skill is the ability to use some sort of knowledge in performing a physical task and often refers to psychomotor activities.
17.An ability is a stable and enduring capability to perform a variety of tasks.
18.Extrinsic rewards are nonmonetary and derived from the work itself.
19.Intrinsic rewards are rewards with monetary value.
20.Total rewards are the combined intrinsic and extrinsic rewards of a job.
21.Organizational design is selecting and managing aspects of organizational structure to facilitate organizational goal accomplishment.
22.Organizational structure is the organization’s formal system of task, power, and reporting relationships.
23.Workflow is how work is organized to meet the organization’s goals.
24.Workflow analysis investigates how work moves through an organization in order to identify changes that increase efficiency and better meet customers’ needs.
25.Business process reengineering is a time-tested, old-fashion way to redesign business processes to achieve large improvements, service, cost, or quality.