11.Objectivity by itself is probably not enough to develop a good working relationship with a client. (p. 198)
True
False
12. Selective perception is an important listening skill. (p. 199)
True
False
13.Confrontation always focuses on the negative aspects of the client’s behavior.
(p. 203)
True
False
14.Paraphrasing, highlighting, and summarizing are part of the skill of clarifying.
(p. 206)
True
False
15.A major goal of problem solving with a client is to: (p. 207)
a.fix the problem(s) for the client
b.teach the problem solving process
c.tell the client he/she must solve their own problems
d.ignore pleas for help
e.none of the above
16. Interviews are usually considered to be face-to-face interactions that have a planned purpose, structure, and goals. (p. 208)
True
False
17.There are various approaches to problem solving used by human services. Some elements common to most approaches may include: (p. 207)
a.developing alternatives
b.setting goals
c.solving the problem for the client
d.(a) and (b) are correct
e.(a) and (c) are correct.
18. There are a variety of theories, techniques, and principles available for effective interviewing. Elements common to most of these strategies include which of the following: (p. 208)
a.nonjudgmental attitude
b.rapport building
c.confidentiality
d.(a), (b), and (c) are correct
e.none of the above
19.All professions within the human services field adhere to a single code of ethics.
(p. 210)
True
False
20.The development of professional codes of ethics involves the concept of “moral correctness”. (p. 210)
True
False