11. The critical incident technique is a behavioral approach to performance management.
12. An advantage of behaviorally anchored rating scales is increased interrater reliability.
13. A major disadvantage of assessment centers is that they do not provide a very objective measure of an individual's performance at managerial tasks.
14. Result-based approaches to performance measurement assume that subjectivity can be eliminated from the measurement process.
15. Management by objectives (MBO) systems seldom link employee performance to an organization's strategic goals.
16. A disadvantage of the result-based approaches to performance measurement is that individuals may focus only on aspects of their performance that are measured, neglecting those that are not.
17. The assumption of Pareto analysis is that the majority of problems are the result of a small number of causes.
18. The quality approach relies primarily on a combination of the attribute and results approaches to performance measurement.
19. The best use of self-ratings is for administrative purposes.
20. Subordinates are the most frequently used source of performance information.