11. Service centers often leverage information technology to efficiently deliver employee services.
12. In strategically designed HR structures, centers for expertise ensure that transactional activities are delivered throughout the organization.
13. Ensuring that the HRM systems enable the business to execute its strategy is one of the responsibilities of field generalists.
14. Fewer HR activities are being outsourced today than in past years.
15. Outsourcing is usually done for one of two reasons: To provide the service more cheaply than it would cost to do it internally, or to limit competition.
16. Reengineering involves incremental, ongoing changes and redesign to make work processes more cost efficient.
17. Data-flow diagrams show the types of data used within a business function and the relationship among the different types of data.
18. New technologies are current applications of knowledge, procedures, and equipment that have not been used previously.
19. New technology, rather than downsizing, restructuring, and reengineering, has been credited for improvements in productivity.
20. Technology enables closer monitoring of employees' work.