11) Less powerful data analytics and interactive dashboards provide real-time performance information to managers to enhance management control and decision making.
12) Managers adopt millions of mobile tools such as smartphones and mobile Internet devices to accelerate decision making and improve performance.
13) Web 2.0 applications are not widely adopted by firms.
14) In 2005, journalist Thomas Friedman wrote an influential book declaring the world was now "flat," by which he meant that the Internet and global communications had greatly increased the economic and cultural advantages of developed countries.
15) In the past decade, Canada gained many manufacturing jobs from offshore, low-wage producers.
16) The emergence of the Internet into a full-blown international communications system has drastically increased the costs of operating and transacting on a global scale.
17) Middle management makes long-range strategic decisions about products and services and ensures the financial performance of the firm.
18) Production or service workers actually produce the product and deliver the service.
19) Business organizations are hierarchies consisting of three principal levels: senior management, middle management, and operational management.
20) Developing a new product, fulfilling an order, or hiring a new employee are examples of business processes.