11) Give an example to illustrate how business processes fail to work when misaligned with an organization's goals.
12) How can a change in customers, product lines, and supply chains affect business processes?
13) A business will be in crisis continually, dealing with one process emergency after another, when it ________.
A) plans to develop the business process
B) actively seeks to change business processes
C) waits and lets the need for change just happen to it
D) plans to update its business process
14) Which of the following is the first step in a business process management (BPM) cycle?
A) defining business process requirements
B) creating models of business processes
C) implementing the needed business processes
D) assessing business process effectiveness
15) In which of the following types of business process management (BPM) scopes does problem resolution via committee and policy occur?
A) functional
B) departmental
C) inter-enterprise
D) enterprise
16) Which of the following is an example of an inter-enterprise scope?
A) supply chain management
B) enterprise resource management
C) accounts management
D) customer relationship management
17) When organizations plan to develop and modify business processes, their businesses will continually be in crisis, dealing with one process emergency after another.
18) Business process management (BPM) cannot be applied to nonprofit organizations.