1.1 Discuss the need for confidentiality as an ethical obligation
1.2 Discuss notions of limits to confidentiality
2.1 Explain the role of both verbal and non-verbal communication
3.1 Analyse and explain the importance of the first contact between client and helper
4.1 Analyse and explain the barriers to effective listening and attending
4.2 Explain the difference between passive and active listening
5.1 Examine methods of encouraging people to talk
5.2 Demonstrate the use of open and closed questioning
6.1 Analyse a number of communication events (real-time, recorded or role play)
6.2 Describe the manner in which messages are imparted
6.3 Evaluate the effectiveness of the communication processes used