11. Citizenship performance deals only with helping the organization as a whole, not helping individual employees of the organization.
12. When an employee makes an extra effort to keep her company assigned automobile clean and in good repair it is an example of organizational citizenship behavior.
13. Interpersonal citizenship behavior has the effect of benefiting the entire organization.
14. Employees engage in more organizational citizenship behavior when they have close relationships with coworkers.
15. Citizenship behaviors make an organization a better place to work but are not a critical contribution to an organization.
16. Employees with motivational personality traits such as dependability, cooperativeness and empathy are generally more likely to go beyond minimum expectations and help both the organization and coworkers.
17. Production deviance occurs when an employee does things that put other employees at a disadvantage.
18. Sexual harassment is an example of political deviance.
19. When employees feel they are being treated fairly by the organization, they are less likely to engage in counterproductive performance.
20. Employees who are more conscientious, more agreeable, and less anxious are less likely to engage in counterproductive behavior.