106) Which of the following would NOT be used as an input for an information system?
A) digital dashboard
B) handheld computer
C) bar-code scanner
D) cell phone
107) Which field of study focuses on both a behavioural and technical understanding of information systems?
A) sociology
B) operations research
C) economics
D) management information systems
108) The three principle levels within a business organization hierarchy are
A) senior management, operational management, and service workers.
B) senior management, middle management, and operational management.
C) senior management, operational management, and information systems.
D) senior management, middle management, and service workers.
109) Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?
A) middle management
B) production workers
C) knowledge workers
D) data workers
110) Which main business function is responsible for maintaining employee records?
A) sales and marketing
B) human resources
C) finance and accounting
D) manufacturing and production
111) Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?
A) the specification of procedures for identifying packages with sender and recipient information
B) monitoring service levels
C) promoting the company strategy of low-cost, superior service
D) the use of handheld computers and networks for managing package delivery
112) A managerial element in the UPS tracking system described in the chapter is
A) taking inventory.
B) providing package status reports to customers.
C) the decision to use automation.
D) in-house package tracking software.
113) Changes in strategy, rules, and business processes increasingly require changes
A) culture, software, databases, and telecommunications.
B) hardware, software, databases, and culture.
C) hardware, software, databases, and telecommunications.
D) hardware, culture, databases, and telecommunications.
114) Changes in ________increasingly require changes in hardware, software, databases, and telecommunications.
A) strategy, rules, and business models
B) models, rules, and business hardware,
C) strategy, rules, and business processes
D) models, rules, and business processes
115) Information technology (IT) consists of all the ________ that a firm needs to use in order to achieve its business objectives.
A) information and software
B) hardware and business processes
C) hardware and software
D) business processes and software