1. You have assembled a group of employees to reach the goal of improving customer service in your department, but all they do is argue when they meet. What should you do? 2. Your employees have...

1. You have assembled a group of employees to reach the goal of improving customer service in your department, but all they do is argue when they meet. What should you do?

2. Your employees have successfully met their production goals this week. Based on Maslow’s Hierarchy of Needs, how can you motivate them to meet next week’s goals?