1. Why is it important to clearly define the service area? 2. How does the scanning process create a “window” to the external systems? How does the window concept help in understanding organizations...

1. Why is it important to clearly define the service area?

2. How does the scanning process create a “window” to the external systems? How does the window concept help in understanding organizations and the types of information they produce?

3. Why is the process of external analysis as important as the product?