1. While visiting your aunt in a nursing home, you overhear one of the nursing assistants using obscene language while speaking with one of the other residents. 2. Your department is sponsoring an...

1. While visiting your aunt in a nursing home, you overhear one of the nursing assistants using obscene language while speaking with one of the other residents.

2. Your department is sponsoring an upcoming workshop entitled “Customer Service Concepts for Health Care Professionals”. Invitations are being sent to the doctors, nurses, and allied health personnel, but the housekeeping and dietary workers aren’t included.