1. Which statement is most consistent with arguments that diversity is good for organizations? (a) Having a diverse workforce guarantees success. (b) Diversity is easy to manage because it is already...

1. Which statement is most consistent with arguments that diversity is good for organizations? (a) Having a diverse workforce guarantees success. (b) Diversity is easy to manage because it is already valued by all people. (c) Diverse workforces are good at dealing with diverse customers. (d) When workforces are diverse, organizations can spend less on training.

2. When someone experiences culture shock on a study abroad trip, the first stage is likely to be one of anxiety caused by confusion in the new cultural setting. What is the next stage in culture shock? (a) Experiencing a sense of confidence from small victories in dealing with differences. (b) Displaying outright irritation and anger at the ways of this new culture. (c) Wanting to give up and go home immediately. (d) Accepting reality and enjoying the good and bad aspects.