1. Which of the following would not typically be associated with improved quality of a manufacturer’s output? a. Reduced manufacturing cost b. Higher levels of inventory holdings c. Faster throughput times d. Higher selling prices and increased revenues
2. Which of the following would not be a desirable outcome from an organization’s investments in quality? a. An increase in the sales return rate b. A decrease in warranty and service-related costs c. Higher product/service selling prices d. Reduced manufacturing cost
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