1) Which of the following terms refers to educating, instructing, and training subordinates?
A) mentoring
B) coaching
C) appraising
D) grading
E) recruiting
2) The process of advising, counseling, and guiding employees is known as ________.
A) coaching
B) appraising
C) assessing
D) mentoring
E) training
3) ________ focuses on helping an employee make long-term career plans, while ________ addresses an employee's short-term job skills.
A) Mentoring, coaching
B) Coaching, mentoring
C) Recruiting, coaching
D) Recruiting, mentoring
E) Mentoring, recruiting
4) You have been assigned to coach an employee who is struggling with work assignments. Which of the following steps should you complete first?
A) reach agreement with the employee on a plan
B) ask the employee open-ended questions
C) offer ideas and advice to the employee
D) observe the employee on the job
E) assess your own coaching skills
5) In the first stage of coaching, it is recommended that coaches use the ABC approach, which refers to ________.
A) actions, behavior, and consequences
B) appraisals, benefits, and competencies
C) antecedents, behavior, and consequences
D) antecedents, bias, and competencies
E) actions, benefits, and criteria
6) Dick's Sporting Goods is a sports and fitness retailer with over 300 stores in 34 states. After beginning as a
small bait and tackle shop in 1948, Dick's has grown to become a leader in the sports and fitness retail industry. Many career opportunities are available Dick's in areas as diverse as IT, product development, merchandising, and store management. Top management at Dick's realizes the importance of hiring and retaining quality employees. As a result, the firm has decided to implement policies, practices, and programs that support employees' career needs.
Which of the following, if true, would best support the argument that Dick's should assign a coach to each new employee?
A) The turnover rate of newly hired hourly employees at Dick's Sporting Goods is higher than the industry average.
B) Many new employees at Dick's Sporting Goods have expressed interest in the firm's tuition reimbursement program.
C) Dick's Sporting Goods has integrated preretirement counseling and succession planning into its career management practices.
D) Dick's Sporting Goods uses talent management software to place new employees in the most appropriate positions.
E) Dick's Sporting Goods provides two weeks of on-the-job training to all new employees.
7) Employment coaches and mentors can improve their interpersonal communication skills with all of the following techniques EXCEPT ________.
A) listening for total meaning
B) encouraging the speaker to talk
C) finishing the speaker's sentences
D) considering potential distractions
E) being consistent both verbally and nonverbally
8) ________ is a process for enabling employees to better understand and develop their career skills and interests and to use these skills and interests most effectively within the company and afterwards.
A) Organizational development
B) Career management
C) Career development
D) Career planning
E) Performance management
9) Which of the following terms refers to the lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment?
A) organizational development
B) performance management
C) career development
D) career management
E) career planning
10) Which of the following is a specific example of a career development activity?
A) job evaluation
B) training workshop
C) college recruitment
D) performance appraisal
E) employee coaching