1. Which of the following statements best describes the recommended method for handling an empty toner cartridge?
a. Throw it away.
b. Incinerate it.
c. Refill it.
d. Recycle it.
2. One of your technicians is on a service call and is dealing with a furious customer who has been shouting loudly. The technician tries but cannot calm the customer down. Which of the following statements best describes the next step the technician should take?
a. He should let the customer continue to shout; sooner or later the customer will get tired and calm down.
b. He should call the supervisor and complain.
c. He should leave the customer site and document the incident.
d. He should shout back at the customer in an attempt to regain control of the situation.
3. While you are working at a customer site, a friend calls you on your cell phone. Which of the following statements best describes the recommended course of action?
A. Ignore the call for now.
B. Go outside and take the call.
C. Answer the phone as quietly as possible.
D. Text your friend.