1. Which of the following statements best describes the recommended course of action to take prior to attempting to remediate infected Windows systems of malware? A. Educate the end user. B. Disable...

1. Which of the following statements best describes the recommended course of action to take prior to attempting to remediate infected Windows systems of malware?

A. Educate the end user.

B. Disable System Restore.

C. Schedule scans.

D. Update the anti-malware program.

2. A customer’s mobile device cannot connect to Wi-Fi. According to the customer it was working fine yesterday. Troubleshoot! Which of the following statements best describes the recommended course of action? (Select the three best answers.)

A. Power cycle the device.

B. Re-pair the device.

C. Hard reset.

D. Forget the Wi-Fi network.

E. Check if the correct SSID was entered.

F. Change the IP address.