1) Which of the following is the most commonly used selection tool?
A) telephone reference
B) reference letter
C) interview
D) personality test
E) work sampling technique
2) Which of the following refers to a procedure designed to obtain information from a person through oral responses to oral inquiries?
A) work sample simulation
B) writing test
C) interview
D) reference check
E) arbitration
3) When an interview is used to predict future job performance on the basis of an applicant's oral responses to oral inquiries, it is called a(n) ________ interview.
A) verbal
B) group
C) selection
D) benchmark
E) background
4) Which type of interview follows a performance appraisal and primarily addresses an employee's performance rating?
A) selection
B) appraisal
C) exit
D) directive
E) structured
5) Which of the following terms refers to an interview conducted when an employee quits a firm?
A) situational interview
B) appraisal interview
C) selection interview
D) screening interview
E) exit interview
6) Which of the following is another term for an unstructured interview?
A) directive
B) nondirective
C) unformatted
D) standardized
E) administrative
7) Which of the following is an advantage of using a nondirective format when interviewing job candidates?
A) provides benefits information
B) allows candidates to ask questions
C) uses a manager's time more effectively
D) pursues points of interest as they develop
E) scores and compares candidates with consistency
8) Which of the following is the primary disadvantage of using structured interviews during the employee selection process?
A) higher potential for bias
B) limited validity and reliability
C) inconsistency across candidates
D) reduced ability to withstand legal challenge
E) reduced opportunities for asking follow-up questions
9) How do situational interviews differ from behavioral interviews?
A) situational interviews are based on an applicant's responses to actual past situations
B) situational interviews are based on how an applicant might behave in a hypothetical situation
C) situational interviews ask applicants job-related questions to assess their knowledge and skills
D) behavioral interviews ask applicants to describe their emotions in different hypothetical situations
E) behavioral interviews probe for an applicant's weaknesses by occasionally asking rude questions
10) Which of the following statements is representative of what might be asked in a behavioral interview?
A) "Consider a time when you were faced with an angry client. What did you do to turn the situation around?"
B) "We are concerned with employee pilferage. As a manager here, how would you go about discouraging this behavior?"
C) "Employees in this division are frequently under a great deal of pressure. How do you think you would handle the stress of the position?"
D) "What would you do if a subordinate threatened to sue the company for discrimination?"
E) "What are your occupational and personal goals for the next five years?"