1. Which of the following is the most commonly used battery type in laptops? A. Lithium-ion (Li-ion) B. Nickel-cadmium (Ni-Cd) C. Nickel-metal hydride (NiMH) D. Fuel cell 2. A customer can barely...

1. Which of the following is the most commonly used battery type in laptops?

A. Lithium-ion (Li-ion)

B. Nickel-cadmium (Ni-Cd)

C. Nickel-metal hydride (NiMH)

D. Fuel cell

2. A customer can barely hear sound from the speakers on her laptop. What should you do first?

A. Install a new sound driver

B. Tap the speakers

C. Search for a volume wheel/key

D. Reinstall Windows