1. Which activities, service delivery or support, are more important in the organizational value chain? Explain your answer. 2. Why is the value chain consistent with systems concepts discussed in...

1. Which activities, service delivery or support, are more important in the organizational value chain? Explain your answer.

2. Why is the value chain consistent with systems concepts discussed in Chapter 1? Why is a systems approach to internal analysis important?

3. Why is the concept of competitively relevant strengths and weaknesses so important to internal analysis?