1. What types of behaviors lead to the demise of a business relationship? How can a sales manager minimize the loss of profitable partners? What role should a sales manager play in terms of dealing...

1. What types of behaviors lead to the demise of a business relationship? How can a sales manager minimize the loss of profitable partners? What role should a sales manager play in terms of dealing with dissatisfied partners? Why?

 2. Some firms have tried to form and maintain relationships with all their customers. Is it a wise strategy for a sales manager to emphasize? Why or why not?