1. What types of actions can a sales manager take to increase the probability of successfully interacting with someone from a different culture? 2. Discuss how nonverbal communication might impact...

1. What types of actions can a sales manager take to increase the probability of successfully interacting with someone from a different culture?

2. Discuss how nonverbal communication might impact sales situations.

3. Why is it important for sales managers to understand their own tendencies to be ethnocentric?

4. Offer several reasons why a sales manager should embrace diversity.