1. What two techniques help improve short-term memory? When might users prefer to use recall instead of recognition in using a technology’s interface? 2. Describe five design criteria discussed in...

1. What two techniques help improve short-term memory? When might users prefer to use recall instead of recognition in using a technology’s interface?

2. Describe five design criteria discussed in this chapter.  What is one major reason that designing for the Web is different from designing for other user interfaces?