1. What is the term that means making the person who does the work responsible for ensuring that specifications are met? 2. What are the four general categories of quality costs? 3. What term means...

1. What is the term that means making the person who does the work responsible for ensuring that specifications are met? 2. What are the four general categories of quality costs?

3. What term means managing the entire organization so that it excels on all dimensions of products and services that are important to customers? 4 A manager states that her process is really working well. Out of 1,500 parts, 1,477 were produced free of a particular defect and passed inspection. Based upon Six Sigma theory, how would you rate this performance, other things being equal? (