1. What is the last thing you should do to complete a service call? ? A. Hand the customer a bill ? B. Thank the customer for his or her business ? C. Explain why the repair took so long ? D. Tell the...

1. What is the last thing you should do to complete a service call? ? A. Hand the customer a bill ? B. Thank the customer for his or her business ? C. Explain why the repair took so long ? D. Tell the customer how he or she could have repaired the problem 2. You are talking directly to a customer to try to determine what the issue is. Unfortunately, you do not understand the issue. What should you do next? ? A. Attempt to fix the problem ? B. Allow the customer to repeat the problem once more ? C. Ask the customer to go somewhere so that they can’t see that you’re unsure ? D. Restate the problem to the customer