1. What is business performance management? How does it relate to BI?
2. What are the three key components of a BPM system?
3. List and briefly describe the four phases of the BPM cycle.
4. Why is strategy the most important part of a BPM implementation?
5. What is a performance management system? Why do we need one?
6. What are the distinguishing features of KPIs?
7. List and briefly define the four most commonly cited operational areas for KPIs.
8. What is a performance measurement system? How does it work?
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