1. What is a run chart? A plot that shows patient experience values (e.g., willingness to recommend) in time order, with a median reference line, is an example of a run chart. You can interpret the...

1. What is a run chart?
A plot that shows patient experience values (e.g., willingness to recommend) in time order, with a median reference line, is an example of a run chart. You can interpret the run chart with a set of rules. The rules help you to detect patterns that may be signals that your system has improved or deteriorated.
 True  False  Not sure
2. The median of the HCAHPS Nursing Communications “top box” scores in the accompanying chart…
a. Is 78 b. Is 77 c. Can not be determined from the graph