1. What are the two broad types of quality aspects? Explain. 2. Define total quality management (TQM) and its significance to start-up ventures. What is the fourteen-point process to achieve TQM...

1. What are the two broad types of quality aspects? Explain.

2. Define total quality management (TQM) and its significance to start-up ventures. What is the fourteen-point process to achieve TQM leadership?

3. What are the three key aspects and their relevance that affect production, planning and control decision?