1. What are the keys to a successful service desk web site? 2. List four ways that companies can use email to communicate with customers. 3. You can send an instant message even if a recipient is not...

1. What are the keys to a successful service desk web site?

2. List four ways that companies can use email to communicate with customers.

3. You can send an instant message even if a recipient is not online. True or False? Explain your answer