1. What are critical success factors for an organization? How are they determined? How may they be used? 2. Why is the board of directors an important group to include in the formulation of...

1. What are critical success factors for an organization? How are they determined? How may they be used?

2. Why is the board of directors an important group to include in the formulation of directional strategies? What is the board’s proper role in formulating these strategies?

3. What is the best way to involve the board in the development of directional strategies? Explain your answer.