1. Visit the Web sites for ServiceMaster, Starbucks, and Men’s Wearhouse. How is the servant leadership approach conveyed in the mission statements of these firms? What servant-leader behaviors might...

1. Visit the Web sites for ServiceMaster, Starbucks, and Men’s Wearhouse. How is the servant leadership approach conveyed in the mission statements of these firms? What servant-leader behaviors might a sales manager engage in?

2. What are the most important leadership challenges you believe today’s sales executives face, and how do you think they are meeting those challenges?