1. Using three different information sources, spend time reading up on the various pieces of legislation and guidelines that correspond to your job role in your state.
Then, write a one-page report, detailing:
Ø The information sources you have consulted _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Ø The three most relevant pieces of legislation/sets of guidelines pertaining to your job role
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Ø Three things you have learned. _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2. Write how current and emerging technology is being used in the hospitality industry. Focus on two-three technologies and explain how your company is using – or how your company could use – these to improve working practice. __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3. Explain your job role and/or the industry you work in. ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
4. Using the internet, find 3 (three) separate pieces of information relating to recent developments or emerging trends within the hospitality industry.
http://www.hospitalitymagazine.com.au/home
You should find:
Ø One online news story _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Ø One long form article/blog _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
The more specific the information is, the better. For instance, it is not quite enough to say, ‘There is a skills shortage in the hospitality industry’; why is there a skills shortage in the hospitality industry? What factors could be at play?
Assessment B: Knowledge activity (Q & A)
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
Ø Sources of information on the hospitality industry:
o developers of codes of conduct or ethics
o discussions with experienced industry personnel
o industry accreditation operators
o industry associations and organisations
o industry journals, reference books and seminars
o libraries and media
o networking with colleagues and suppliers
o personal observations and experience
o plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry
o training courses
o unions
Ø Structure of the hospitality industry and its different sectors:
o key characteristics
o main functions
o features and services of businesses within the local and regional industry
o business relationships between different sectors
Ø Information of relevance to the hospitality industry:
o economic and social significance of the hospitality industry
o career opportunities within the industry
o roles and general responsibilities for different jobs in the industry
Ø Key ways that information is used to enhance the quality of work performance:
o improving skills and productivity
o producing food items to meet current market trends and customer expectations
o providing quality hospitality service
o suggesting new and improved ways of doing things
o working effectively with:
§ other sectors of the hospitality industry
§ suppliers
o working according to:
§ ethical industry practices
§ legal requirements for self and the organisation
Ø Key characteristics and main functions of allied and related industries
Ø Primary functions of:
o major cross-industry and sector-specific industry associations especially those with which the business has a relationship
o trade unions in the industry
Ø Basic aspects of ethical issues specifically relevant to the hospitality industry
Ø Basic aspects of hospitality industry quality assurance processes:
o industry accreditation schemes
o codes of conduct or ethics
o industry association membership
o occupational licensing
o reasons for participation and impacts of non-compliance
o roles and responsibilities of individual staff members when participating in schemes
Ø Basic aspects of state, territory and commonwealth laws specifically relevant to the hospitality industry and actions that must be adhered to by hospitality businesses:
o food safety
o responsible service of alcohol
o responsible conduct of gaming
o local community protection that must be met by hospitality industry operators when delivering services and requirements to maintain the lifestyle of neighbouring residents
Ø Basic aspects of industrial relations:
o award provisions
o equal employment opportunity (EEO) law
o rights of employees and responsibilities of employers to make merit-based employment decisions
Ø Current and emerging technology used in the hospitality industry:
o catering systems
o applications for electronic devices and computers
o computer-aided despatch systems
o food production systems
o industry online booking systems
o industry reservations, operations and financial and tracking systems
o project management systems
o social media sites.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. List five sources of information on the hospitality industry.
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2. List five characteristics of the hospitality industry.
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
1. List three types of information on the hospitality industry.
_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2.
List five ways of using information to enhance the quality of work performance.
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3. List three characteristics of industries associated and related to the hospitality industry.
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
4. List three things that cross-industry and sector-specific industry associations provide.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
5. List five ethical issues in the hospitality industry.
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
6. List three aspects of hospitality industry quality assurance processes.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
7.
List three key pieces of legislation and guidelines relating to the hospitality industry in Australia.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
8. What is EEO and who is subject to it?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
9.
List five current and emerging technologies used in the hospitality industry.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Assessment C: Performance activity
Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.
This activity will enable you to demonstrate the following performance evidence:
Ø Source and document current and emerging industry information on the hospitality industry using at least three information sources listed in the knowledge evidence
Ø Source and interpret information on the following from the above sources and share with colleagues to improve knowledge of the hospitality industry:
o current and emerging products and services
o current issues
o career opportunities
o relationship between other related industries
o compliance issues and quality assurance
o new products, technology, techniques and services
o work ethic required to work in the industry
Ø Identify ways to integrate current hospitality industry information into daily work activities to enhance the quality of work performance.
Answer the activity in as much detail as possible, considering your organisational requirements.
1. Write a report about three of the most prevalent trends/issues in the hospitality industry. Include your own opinions on each trend.
Make 1 report from each source:
Ø One online source _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Ø One newspaper/magazine/trade journal/reference book _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Ø One speech/presentation/lecture/podcast. _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2. In front of two-three colleagues, give a presentation focusing on three topics relating to the hospitality industry.
Topics you can choose from include:
Ø Current and emerging products and services in the hospitality industry _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Ø Current issues _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Ø Career opportunities within the industry _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Ø The relationship between the hospitality industry and other related sectors _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Ø Compliance issues and quality assurance _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Ø New products, technology, techniques and services _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Ø The work ethic required to work in the industry. _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
You should consult a range of information sources and back up every point you make in the presentation. You may find it useful to follow the PEC method (point, evidence, comment).
3. Produce a notice, that can be circulated via email to all colleagues within your organisation, detailing three ways that daily work activities can be altered to improve performance.
You should include in the newsletter:
Ø Information on current and emerging trends/products/issues in the hospitality industry
Ø A range of evidence to support your points, including quotes and statistics
Ø Guidelines and advice for colleagues who want to learn more about the trends/products/issues.
Competency record to be completed by assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the overall unit. Indicate in the table below if the learner is deemed competent or not competent for the unit or if reassessment is required.
Learner’s name + ID
|
|
Assessor’s name
|
|
Unit of Competence
|
SITHIND002: Source and use information on the hospitality industry
|
Date(s) of assessment
|
|
|
Satisfactory
|
Unsatisfactory
|
Workbook - Completed
|
|
|
Assessment A – Observation
|
|
|
Assessment B - Questionnaire
|
|
|
Assessment C - Project
|
|
|
Learner is deemed:
|
Not competent
|
Competent
|
If not yet competent, date for re-assessment:
|
|
Comments from trainer/assessor:
|