1 Unit BISY2005/ISY2005/ISY205 Enterprise Systems Assessment Type Essay Assessment Number One Assessment Name Weighting Essay 25% Alignment with Unit and Course Unit Learning Outcomes Graduate...

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1 Unit BISY2005/ISY2005/ISY205 Enterprise Systems Assessment Type Essay Assessment Number One Assessment Name Weighting Essay 25% Alignment with Unit and Course Unit Learning Outcomes Graduate Attributes Assessed ULO 1: Show an understanding of the basic principles and issues associated with enterprise systems. ULO 2: Explain and describe the scope of common enterprise systems (e.g. supply chain, HRM, procurement, etc.) ULO 3: Identify and critically assess the challenges associated with implementing enterprise systems and their impact on business. ULO 4: Demonstrate an understanding of the enterprise system development life cycle, from selection, acquisition, implementation, and maintenance. ULO 5: Identify the factors that contribute to an organisation’s readiness to implement enterprise systems and how obstacles might be overcome. GA 2: Collaboration GA 3: Research GA 4: Critical Thinking GA 5: Ethical Behaviour GA 6: Flexibility Due Date/Time Week 7 Online Moodle Submission; Week 7, Sunday 6th September 2020, 5pm (AEST) Assessment Description This individual essay assignment assesses a student’s ability to assess information, formulate arguments and critically evaluate different alternatives to issues or problems. You are required to write a 2,500 to 2,600-word essay on the following enterprise systems topic: • Examine ERP implementation case studies from leading ERP vendors, identify key use cases such as the following, and for each use case evaluate the challenges, successes, and trends associated with deriving business value from an ERP solution. o Improve customer experiences o Enhance employee engagement o Innovate business processes o Optimise business process services o Advance operations and productivity o Realise digital transformation o Empower the workforce with insight o Manage complex, large-scale projects o Transform finance and operations Your essay should be a synthesis of ideas researched from a variety of sources and expressed in your own words. It should be written in clear English and be submitted at 2 . the end of week 7 in electronic format as either a Word document or a pdf file. This electronic file will be checked using Turnitin for any evidence of plagiarism. You are expected to use references in the normal Harvard referencing style. Detailed Submission Requirements Online Moodle Submission via Turnitin. Special consideration Students whose ability to submit or attend an assessment item is affected by sickness, misadventure or other circumstances beyond their control, may be eligible for special consideration. No consideration is given when the condition or event is unrelated to the student's performance in a component of the assessment, or when it is considered not to be serious. Students applying for special consideration must submit the form within 3 days of the due date of the assessment item or exam. The form can be obtained from the AIH website (https://aih.nsw.edu.au/current- students/student-forms/) or on-campus at Reception. The request form must be submitted to Student Services. Supporting evidence should be attached. For further information please refer to the Student Assessment Policy and associated Procedure available on (https://aih.nsw.edu.au/about-us/policies-procedures/). Referencing and Plagiarism It is essential to use IN TEXT referencing. If you are using the exact words from a reference then you must use quotation marks. You can use Harvard Style referencing, with a listing at the end of the essay. http://www.citethisforme.com/harvard-referencing Remember that this is a Turnitin assignment and plagiarism will be subject to severe penalties. Please refer to the AIH Academic Misconduct Policy: https://aih.nsw.edu.au/wp- content/uploads/2017/11/StudentAcademic-Misconduct-Policy.pdf DO NOT COPY AND PASTE FROM THE INTERNET OR COPY OTHER STUDENTS’ WORK! Detailed Submission Requirements Before submission, students ensure the submitted work satisfies the following requirements: • The assignment is to be written in a report format. It must have separate sections for each of the THREE tasks above. • The essay should additionally, include an Introduction, Conclusion and References • Submit as a PDF or Word document through the Turnitin assignment submission tool on Moodle. • Include a title page that has your name, subject, date, report title and WORD COUNT. Please do not include an assignment cover page as this will match with other students at AIH. • The assignment should not exceed 2,600 words with a minimum of 2,500 words, excluding references. https://aih.nsw.edu.au/current-students/student-forms/ https://aih.nsw.edu.au/current-students/student-forms/ https://aih.nsw.edu.au/about-us/policies-procedures/ http://www.citethisforme.com/harvard-referencing https://aih.nsw.edu.au/wp-content/uploads/2017/11/StudentAcademic-Misconduct-Policy.pdf https://aih.nsw.edu.au/wp-content/uploads/2017/11/StudentAcademic-Misconduct-Policy.pdf 3 Rubric for Essay (25 marks) Requirements Total High Distinction Distinction Credit Pass Pass Fail Depth and Breadth of Coverage Questions 1 to 3 20 marks All aspects of the question are addressed in depth. Most aspects of the question are addressed in depth. Most aspects of the question are addressed adequately. Basic aspects of the question are addressed adequately. Responses are superficial and / or inadequately addressed the question. 17 - 20 15 to 16 13 to 14 10 to 12 0 to 9 Structure, Language and Conventions & Report Format 5 marks All aspects of the written work conform to a high academic / professional standard. Most aspects of the written work conform to a high academic / professional standard. Most aspects of the written work conform to an acceptable academic / professional standard. The written work displays basic structure. The written work is not of an academic / professional standard. 4.25 to 5 3.75 to 4.24 3.25 to 3.74 2.5 to 3.24 0 to 2.4
Answered Same DaySep 05, 2021BISY2005

Answer To: 1 Unit BISY2005/ISY2005/ISY205 Enterprise Systems Assessment Type Essay Assessment Number One...

Deepti answered on Sep 06 2021
131 Votes
Contents
Introduction    2
ERP Implementation and Vendors    2
Oracle Netsuite    5
Case Study 1: Escorts Limited    5
Case Study 2: Indianapolis Zoo with Oracle Netsuite    6
Case Study 3: Cognizant Transportation and Logistics Oracle Cloud Implementation    7
Conclusion    7
References    7
Introduction
This essay discusses the Enterprise Resource Planning software solution in detail elaborating on the use case of customer experience. The basic structure of ERP system is shown and the factors involving the selection of ERP system for large scale organizatio
n are listed. The activities through which customer satisfaction can be achieved are discussed. It further highlights the ways in which customer management can be achieved using ERP solution. The ERP software solution vendor chosen for discussion is Oracle Netsuite. The benefits and features offered by this vendor are listed. Three case studies of this vendor are discussed at last where use cases for each case study are researched, challenges are evaluated and trends responsible for deriving business value are mentioned by using the selected ERP solution by each case study. The first case study is Escorts Limited which is an automotive manufacturer and uses Oracle Suite Release 12.1.3. The second case study is Indianapolis Zoo which uses the suite to reduce costs and improve finance operations. The third case study is Cognizant. This organization is a freight provider which transformed its system digitally using Oracle Netsuite.
ERP Implementation and Vendors
Enterprise Resource Planning (ERP) software solutions tend to transform businesses. It is one of the crucial systems required for any business to run successfully such as inventory management, HR, finance, customer relations, etc. ERP software can combine these processes into one comprehensive system to streamline the functions of the organization as a whole. The software shares the database facilitating different functions of multiple business units. ERP solutions have shown exponential growth by supporting diverse business functions (Elbahri, 2019) like front office sales automation, ecommerce, etc.
Cloud-based ERP solutions are offering speed and scalability to the businesses thus achieving benefits from IT. The solutions including customer Relation Management, Finance Management, Human Resource Management and Supply Chain Management use cloud with integrated systems. ERP software provides enterprise wide solution for all business operations with consolidated application and repository. The cloud-based ERP solutions have extended the opportunities for large organizations to increase their user base exponentially. Selection of such solution depends on certain factors
· They are less complex and easy to manage.
· Render economical approach to the organization intending to implement such solution.
· No extra IT cost or resources is required.
An ERP system basically looks like shown in the figure below.
Reference: (Purohit, 2012)
ERP provides off-the-shelf integrative solution to SME as well as large scale organizations. It reduces the complexity among the several processes in order to help understand the business processes in a better way and implement business requirements in software support. ERP solution providers break large applications into finer modules and components to achieve better integrability and adaptability with their client’s existing system and applications. This is specifically important for CRM and SCM. The solution makes the organization more agile in responding to customer demands. Implementation of standard processes allows the organizations to collect substantial amount of data that may be used for predicting and executing sales as well as operations. Customer experience can be enhanced using ERP system since it provides accurate, timely data on all aspects of business. Production costs can be slashed thus offering lower costs and discounts to the satisfaction of the customer. This can be accomplished by monitoring supply chain. Customer experience can further be enhanced through the use of Artificial Intelligence powered ERP with human cognition-based system. This leads to faster deliveries accomplishing over-delivery and under-promise to customers. Another reason for adopting this solution is to reduce the environmental footprint. Organizations are fully aware of their impact on the environment and they ensure compliance and regulation laws to exceed requirements. Customer satisfaction use case can be met through the following activities
· Interconnection and integration of automated workflows
· Data visibility process transparency within the organization.
· Comprehensive customer management.
Cloud-based ERP solutions offer easy management of financial, customer and operational data integrating it and making it available to stakeholders for better decision making in real time. This renders organized business processes and customer satisfaction. ERP system achieves customer management in the following ways.
· Optimization of workflows visible to customers- ERP systems combine various services like sales, finance and marketing. This enables the organization to assess its business performance and to determine those workflows and processes that require improvement. Bottlenecks that exist in any process would be clearly visible which may cause delays in sending critical information to the customer. ERP solution enables the workforce to access updated customer information in real...
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