1. To what extent are clients/customers satisfied with 3PL services? What can 3PLs do to improve customer satisfaction? 2. Describe the six steps involved in establishing and managing 3PL...

1. To what extent are clients/customers satisfied with 3PL services? What can 3PLs do to improve customer satisfaction?

2. Describe the six steps involved in establishing and managing 3PL relationships. Which step(s) do you feel is (are) most critical?

3. If you were given the task of outsourcing your company’s transportation operations, what types of capabilities and core competencies would you seek in a 3PL service provider?