1. The similar-sounding concepts of organizational change, organizational development, and organizational transformation are all discussed in the chapter. How do these three concepts differ? How are...

1. The similar-sounding concepts of organizational change, organizational development, and organizational transformation are all discussed in the chapter. How do these three concepts differ? How are they similar?

2. Total quality management (TQM) is one type of organizational development intervention discussed in the chapter. It is widely used and believed to be highly effective. What makes TQM so effective? How do the components of TQM influence or enhance organizations?