1. Services are defined in this chapter. Provide examples of services for each program type you have identified in your typology in question 3. 2. Do you think there is good reason to distinguish...

1. Services are defined in this chapter. Provide examples of services for each program type you have identified in your typology in question 3.

2. Do you think there is good reason to distinguish between ‘‘hard’’ and ‘‘soft’’ program benefits? What other terms might be used to describe these benefits other than hard and soft?