1. Qawiyyat, a divisional manager for MGSFUND, was meeting with Idayat, a regional director, and telling her about her recent decision not to fire a front desk employee about whom several customers...

1. Qawiyyat, a divisional manager for MGSFUND, was meeting with Idayat, a regional director, and telling her about her recent decision not to fire a front desk employee about whom several customers had complained. Qawiyyat discussed the four stages of the decision process. She said, "I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I'd chosen." Qawiyyat is using the ________ process.