1. One of your customers has called you because he was attempting to perform a RAM upgrade on his machine when he felt a small snap on his fingertip. Now the system does not start up to the desktop....

1. One of your customers has called you because he was attempting to perform a RAM upgrade on his machine when he felt a small snap on his fingertip. Now the system does not start up to the desktop. What should you do in this situation? ? A. Try to determine the exact damage done and then educate the customer about ESD. ? B. Tell the customer it’s a lot less expensive to call you in the first place and then install new memory modules in the PC. ? C. Tell the customer that he should wear an antistatic wrist strap if he is going to be working on his own equipment. Then replace the system board. ? D. Replace the RAM with new modules and install an antistatic mat under the PC.