1. One of the computers in your warehouse often requires the replacement of power supplies, CPUs, and optical drives. Which tool can help to prevent these types of hardware faults?
A. Compressed air
B. Antistatic wrist straps
C. Rescue disk
D. Multimeter
2. Which of the following is the most appropriate question to ask a customer first when attempting to troubleshoot an input device issue over the phone?
A. Can you describe the steps you have taken?
B. Have you verified that all USB plugs are secure?
C. Have you tried turning it off and on again?
D. Are you sure that the device is plugged in?
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